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Return Service

For international returns please download the sample cancellation form click here or contact our customer service: info@thejewellershop.com

We will then confirm how the refund/exchange will be handled. Please include a copy of your proof of purchase.

Our return period is 14 days.


Jewellery with engraving, altered stone settings or custom made items are excluded from the right of cancellation. In the case of worn items that show signs of use, we may have to charge you for the resulting reduction in value. This case occurs if the examination of the condition, properties and functioning of the goods reveals that they have been improperly handled.