About THE JEWELLER
The Jeweller is a brand of the Unique Jewelry GmbH. With over 15 years of activity in retail and more than 10 years in the online industry, we have generated an extensive wealth of experience from which our customers benefit daily. That is the reason why we have been chosen as Germany's best online shop for jewellery.
Our assortment includes - besides major well-known brands - own brands, which by no means lag behind in terms of quality. Quite the contrary, as we produce most of our jewellery by ourselves, we can pass on a high savings amount on to our customers. Our assortment is rounded off by numerous possibilities of customisation such as engravings. Many of our products can be turned into a very special piece of jewellery with an individual engraving. All of our engravings are produced on site and are delivered to you as quickly as possible. We are by no means a simple online retailer for jewellery, but we rather consider ourselves to be an online jeweller that meets the individual wishes of its customers when it comes engravings, stone settings and various surface refinements.
For us, a pleasant shopping experience is the most important thing. Therefore, we want to achieve the highest possible degree of usability. This is ensured by meaningfully structured categories and filter options as well as fast loading times. We have also taken many years of experience and customer requests as a basis in terms of shipping and payment in order to meet all expectations. Each customer chooses whether their delivery is to be sent with DHL or DPD. Our DPD express deliveries are the icing on the cake. We always integrate the most popular payment methods into our payment options as well. You can pay via bank transfer, instant bank transfer, invoice, credit card (via PayPal or Amazon Payments), Amazon Payments or Paypal. With SSL encryptions we provide the necessary level of security so that your sensitive data does not fall into the wrong hands.
With our support services we try to clarify possible ambiguities as soon as possible. In addition to our telephone hotline at a reasonable fixed network rate, this also includes quick replying to emails. We offer a return service and with our FAQs and detailed product descriptions, we try to clarify the most frequently asked questions in advance. However, if a parcel might not have been delivered, our customer service provides detailed information and, if necessary, helps with requests for investigation. With our tracking emails you should be able to track down your parcel in more than 99% of the cases on the evening of the day of dispatch. Within Germany, more than 95% of our parcels will be delivered the next day.
We will continue to work on making your shopping experience as pleasant as possible. We are always open to questions and criticism. Do not hesitate to contact us. Address and contact information can be found in our imprint.
Sincerely, your team from The Jeweller